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Returns and Refunds

Eligibility of Items for Return

EU customers have the right to return any purchased item(s) without defining the reason within 14 (fourteen) calendar days from the moment of receiving the item(s) from the Seller or the Seller's representatives. The item(s) can be returned if the properties and condition(s) are well preserved.

Please note if a Certificate and Authenticity testing was requested by a customer, the supply of the certificate was made to the buyer's specification. Hence, the cost of the certificate cannot be refunded in such circumstances.

How to Send a Return Request

To return the item(s), a customer must fill in the return request form on the order page of the item(s) intended to be returned. Click here to read the instructions.

Five Steps of a Return Process

1Fill in the return request form online in your order area and specify the reason if there is any. Wait for return approval confirmation by email.
2Once your return is approved, pack the item(s) in the original packing if possible, or order a strong package from a professional body. Items bought as sets must be returned in sets.
3Get an art shipping insurance policy from a professional body. Protections in place in shipping is very important to protect yourself in case anything unexpected happens.
4Print the return packing slip you received and put it in the box. Send the parcel back to the dealer within 14 days from the date of cancellation.
5After you have sent the parcel, please email us the shipping information at admin@1st-certified.com.

Issuing a Refund

The dealer will refund the payment back to the customer after the seller has received the item(s) back from the EU customer if the item(s) returned is/are in the same condition as when sold.