Returns and Exchanges

Policy on Returns and Exchanges

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1Pack all the items in the original packing if possible, or order an strong package from a professional body. Items bought as sets must be returned in sets.
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2Fill in the return request form online in your order area and specify you would like refund or replacement. 
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3Attach photographs as your evidence. The more solid evidence the better your return request will success.
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4Send the parcel to the dealer.
You will get a return packing slip with all the details if your return request is approved. 
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5After you have sent the parcel, please inform us of that by sending an email to admin@1st-certified.com.

Eligibility of Items for Return or Exchange

Customers are eligible for a full refund if the conditions specified the clauses 10.2 to 10.7 of the Terms and Conditions are met.
Customers have the right to return any purchased items without defining the reason, subject to a 20% restocking fee of the item price applies, within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved. Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.


To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 3 (three) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

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Our return and refund policy is described above. According to GB law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.